How do I order?

Shopping is easy and secure at Handy Hippo Crafts. Just browse around the store and add the items you want to your shopping basket. When you are ready, click on one of the 'Checkout' buttons and enter your details into the form.

Finally, choose how you would like to pay - Handy Hippo Crafts lets you pay using almost any credit or debit card securely online.

We will send you an email to confirm your order details, and another one when your order is packed and sent out to you. You can also track the progress of your order from Your Account.

Where do you ship?

We ship internationally to most countries via insured bonded courier.

I have a discount voucher. How do I use it?

Using your discount voucher is easy. When you have finished shopping, edit your Shopping Basket and add your voucher in the box labeled "Discounts."   Press the Add button and your basket total will be updated to show the discount.

If there was a problem, a message will let you know what was wrong with the voucher you entered.

When will my order get dispatched?

All orders placed before 2:00 pm will be shipped the same day** Monday through Friday.  All weekend orders will be shipped on Monday (excluding bank holidays). You will get an email notification of shipment as soon as the warehouse has completed packing your order.

** Please Note:  Although we constantly strive to keep our inventory accurate, on rare occasions, we may be out of an item we thought we had. This may delay part of your order, but we will let you know via email.  During Sale days and during the Christmas selling season, high order volumes may delay dispatching orders 24-72 hours.

How does Handy Hippo Crafts Deliver?

Handy Hippo Crafts uses DPD, UKMail and Royal Mail to deliver orders.

DPD or UKMail is our next business day courier service if you order is received before 2:00 pm.

We also ship smaller and lighter orders using Royal Mail's delivery service.

If part of your order is out of stock, we may dispatch the items that are in stock right away and send on the remaining items as soon as they are back in stock. You will not be charged any additional postage if we send your order in more than one part. If part of your order is likely to be out of stock for a while, we will contact you to give you the option of cancelling that part of your order.

Generally, if in stock, all orders will arrive within 1-5 business days, however we cannot guarantee delivery times and we cannot be held responsible for delays by the courier / postal service. Please allow up 10 business days on postal orders for delivery before contacting us.

What are your postage and packing charges?

To Mainland UK:

EXPRESS NEXT DAY DELIVERY - £7.99  

NOTE:  Express Delivery orders are sent by courier and normally arrive the next working day (Monday to Friday, not including public holidays).  Order before 2pm Monday to Friday for same day dispatch. Orders placed after 2pm or at the weekend will be dispatched on the next working day. (Note that if you order after 2pm for Next Day Express on a Thursday, that is effectively a Friday order, and the order will not reach you until Monday, Tuesday for bank holidays). Please note that Express delivery will normally require a signature on delivery.

ROYAL MAIL 1ST CLASS - £3.99

NOTE:  This Priority Delivery normally arrive in 2 to 3 working days (Monday to Friday, not including public holidays). Orders are typically sent using Royal Mail first class, items over 2 kgs will be sent via DPD. These items are prioritized and go out same day if ordered before 2pm.

ROYAL MAIL 2ND CLASS - £2.69

NOTE:  This delivery normally arrives in 2 to 5 working days (Monday to Friday, not including public holidays). Orders are typically sent using Royal Mail second class, items over 2 kgs will be sent via DPD. These items are prioritized and go out same day if ordered before 2pm.

SUPER SAVER - FREE

NOTE:  Super Saver Delivery is FREE when you spend over £40. Orders are typically delivered in 2 to 9 working days. Orders placed with Super Saver Delivery are typically sent using Royal Mail post.


To Offshore & Highlands UK:

This service applies to the following postcodes:

BT,PO30,PO31,PO32,PO33,PO34,PO35,PO36,PO37,PO38,PO39,PO40,PO41,ZE1,ZE2,ZE3,JE,GY,KA27,KA28,KW1,KW10,

KW11,KW12,KW13,KW14,KW15,KW16,KW17,KW2,KW3,KW4,KW5,KW6,KW7,KW8,KW9,PA20,PA23,PA24,PA25,PA26,

PA27,PA28,PA29,PA30,PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA40,PA41,PA42,PA43,PA44,PA45,PA46,PA47,PA48,

PA49,PA60,PA61,PA62,PA63,PA64,PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78,PA87,

PA88,PH17,PH18,PH19,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH30,PH31,PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,

PH40,PH41,PH42,PH43,PH44,PH49,PH50,IM,IOM,IV1,IV2,IV3,IV4,IV5,IV6,IV7,IV8,IV9,IV10,IV11,IV12,IV13,IV14,IV15,IV16,IV17,

IV18,IV19,IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27,IV28,IV30,IV31,IV32,IV36,IV40,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,

IV51,IV52,IV53,IV54,IV55,IV56,IV63,FK18,FK19,HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9

 **Tracked Courier**£13.50 (per 30kg)

*This delivery applies to orders over 2kg. It is a premium tracked service requiring a signature on delivery. These items are prioritized and go out same day if ordered before 2pm.

**Royal Mail 1st Class** £3.99 (only applies to orders under 2kg)

*This Priority Delivery normally arrive in 2 to 3 working days (Monday to Friday, not including public holidays). Orders are typically sent using Royal Mail first class. These items are prioritized and go out same day if ordered before 2pm.

**Royal Mail 2nd Class** £2.69 (only applies to orders under 2kg)

*This delivery normally arrives in 2 to 5 working days (Monday to Friday, not including public holidays). Orders are typically sent using Royal Mail second class. These items are prioritized and go out same day if ordered before 2pm.

**Super-Saver 2-7 Working Days** FREE (only applies to orders under 2kg & over £40)

Orders are typically delivered in 2 to 9 working days. Orders placed with Super Saver Delivery are typically sent using Royal Mail post.

 

To Mainland Europe:

**Royal Mail European Packet ** £8.00 (only applies to orders under 1kg)

**Royal Mail European Packet ** £15.00 (only applies to orders 1kg to 2kg)

For orders over 2kg, we have negoiated some fantastic rates for the premium DPD Classic Road Service. These rates are applied per 30kg.

Germany

£13

Netherlands

£13

Belgium

£13

Luxembourg

£13

Czech Republic

£16

Austria

£16

France

£16

Denmark

£16

Slovakia

£16

Slovenia

£16

Poland

£16

Hungary

£20

Lithuania

£20

Spain

£20

Sweden

£24

Latvia

£24

Italy

£24

Estonia

£24

Portugal

£24

Croatia

£30

Finland

£30

Romania

£30

Bulgaria

£35

Greece

£45

Switzerland

£45

Norway

£75

Bosnia Herzegovina    

£75

Serbia

£75

Iceland

£75


To Rest of World

**Royal Mail International Packet ** £12.00 (only applies to orders under 1kg)

**Royal Mail International Packet ** £25.00 (only applies to orders 1kg to 2kg)

For orders over 2kgs, postage costs will be calculated at the checkout stage. The order will be sent using either DPD Air Express or Fedex, on a fast tracked sign-required delivery service.

 

Incomplete orders and damaged goods

If your order arrives and some items are missing or damaged, then please contact us immediately and we will endeavour to resolve the problem. Please have your order number ready, as this will help us track your order more efficiently.

What payment methods does Handy Hippo accept?

We accept payment from Paypal and most popular credit and debit cards, including MasterCard, Visa, Maestro and Delta.

Can I pay online?

Yes! Our online payment system is handled by SagePay which uses all the latest technology to ensure your transaction is safe and secure. For maximum security we do not store any of your payment details.

Can I pay over the phone?

No, we no longer take orders over the phone. After seeing phone orders dwindle to less than 5 per day, we decided reducing our overheads and keeping our prices as low as possible was the best way to serve our customers.

Refunds & Returns Policy

If you are not completely satisfied with any of our products, you can return them to us for a refund within 30 days of purchase.

Simply contact us for a **Returns Number** and send the goods back within 30 days of purchase. All goods and packaging must be in resalable condition. We will be able to refund you for the value of any goods returned to us. We do not charge a restocking fee however customers are responsible for any postage for returning unwanted goods (this doesn't include damaged or incorrect items see below).

If you have received damaged goods or the incorrect items in your order, we will either offer you a full refund or a replacement. We will also refund any postage costs you incur, if the error was ours. Damaged or faulty items must be reported within 30 days of purchase.

The returns address is:

Handy Hippo Crafts, 16-17 Tresham Road, Peterborough, PE2 6SG

Refunds will be processed within 5 working days of us receiving the goods.

Privacy Policy

Handy Hippo makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.

We collect your name, address, phone number and e-mail address when you place an order. We need this information so we can complete your order and contact you if there is a query. This information is stored on our secure servers using established industry best practices.

We do not store your credit card details and we are in full audited compliance with Payment Card Industry Data Security Standard (PCI DSS). All transactions are handled through Lloyd's TBS Cardnet and Sagepay, both industry leaders for secure online payment systems.

Recycling and the Environment

Everyone at Handy Hippo is concerned about the environment. We use several approaches to limit the resources we use and to recycle whatever we can...

* All the boxes that we purchase are 100% recyclable. Many of the boxes we use are made from 100% recycled material as well, but we try to ensure that all boxes are made from at least 75% recycled material. Please recycle your boxes if possible so that one day they might be made into new boxes that we can use.
* We receive many deliveries from suppliers and occasionally they will use expanded chips to help protect the goods in the delivery. So far these have all been the environmentally friendly bio-degradable ones that can be fully recycled. However, instead of throwing these away, we reuse them to help protect your orders. These are safe to compost.
* Any cardboard boxes and packaging that we receive from suppliers that cannot be reused is sent off to be recycled.

Safe Shopping Guarantee

We realise that some of our customers might be worried about using their credit cards on the internet.

Secure server software encrypts all your personal information, including name, address and credit card details before it leaves your computer. We make use of the highest quality encryption technology available (technically 256 bit SSL encryption). In addition to this, we do not store credit card details nor do we share customer details with any 3rd parties

All our payment processing is handled by SagePay, or PayPal.

Contacting Handy Hippo

You can contact us by sending an email to customerservice@handyhippo.co.uk or paypal2@handyhippo.co.uk.

During business hours our goal is to reply to all customer emails within one hour. On weekends, our goal is to reply to all customer emails within two hours.

Crafty Hippo Ltd. Registered Office: 2 Fairholme Close,London,N3 3EE

Registered in England No: 8783931; VAT No: 176 9828 44